FAQs

 

Will I get Genuine Products from www.musicalinstrumentslucknow.com?

Yes, www.musicalinstrumentslucknow.com is an authorized online channel partner. You can check the certificate of authorization here Click here . We are committed to sell only 100% Genuine and Authentic Products on www.musicalinstrumentslucknow.com.

Who is the preferred courier partner and how much time it takes to deliver my orders?

First Flight is a preferred courier partner and generally it will take upto 1-3 days for Metros, 3-5 days for Tier-1 & Tier-2 Cities and 7-10 days for ODA locations. Also, if First Flight does not provide service in your area, then we can choose another logistics partner to deliver your order and it can take upto 7-15 working days. All logistics services is provided by third parties.

Can I still order if my area is not serviceable?

Yes, you can order if the address you are trying to order for is not serviceable by our major courier partners. You just need to sent an order request with product url, your address details, phone number and we will create your order for you which you can pay online.

What if I'm not home to receive my order?

www.musicalinstrumentslucknow.com uses 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. Please give a delivery time that will suit your schedule.

What is your exchange policy?

Orders once delivered cannot be exchanged. In case there is a manufacturing defect, then the product can be replaced. In case of a manufacturing defect, please contact the Musical Instruments Lucknow immediately and the Musical Instruments Lucknow service staff will guide you on the next steps with reference to the replacement of the product.

What if products ordered by me are out of stock?

All products shown on the web store are products in stock. In a exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

How do I track my order once it is placed?

Step 1 : You will receive an order confirmation on Email .

Step 2 : As soon as the order is shipped you will receive another email .

You can also log into your account and view the shipping details and track the details from the logistics website.

Can I change my order once it has been placed?

We don't accept changes in the order once they are placed. However If changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery.

I want to Place bulk orders or need some specific products who do I contact?

You can write into info@musicalinstrumentslucknow.com for all bulk orders, we will assist you with quotes and information based on the emails.

Can I order without creating a account?

N/A

What payment options are available?

Currently the following payment options are enabled.

  • Cash Deposit In Given Account Details
  • Net Banking Across Banks
  • Cheque Payment 

Is there a charge for delivery?

Yes, there can be extra charges for delivery and will be mentioned while ordering a product via www.musicalinstrumentslucknow.com, which will be shown to you once you add the product to your cart, also any other applicable taxes such as octroi charges are to be borne by the end customer only.

How can I cancel my orders?

Orders can be cancelled within 3 Hours of placing the order. To cancel your order please send us an email on support@musicalinstrumentslucknow.com or call us on our Phone Number with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.
click here to Contact support 

When and how will get my refund in case of cancellation or product return?

Refunds are credited back to the same instrument which was debited. The process generally takes 7-14 working days depending on the bank.

www.musicalinstrumentslucknow.com does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 days after the processing.

You will receive email intimation from www.musicalinstrumentslucknow.com about the processing of refund. You will need to then contact your bank.

Do I get Warranty for  Products purchased from www.musicalinstrumentslucknow.com?

All Products sold at www.musicalinstrumentslucknow.com comes with Manufacturer Warranty.

How do I know that  payment is safe?

...

 

Does musicalinstrumentslucknow.com offer an EMI option?

No, EMI options are available at www.musicalinstrumentslucknow.com

Does my Billing address and the shipment address have to be the same?

No, Shipping Address and Billing Address can be different.

What is refund and cancellation policy?

Please check out our Refund and Cancellation Policy here Click here



     For More Info, feel free to write at info@musicalinstrumentslucknow.com